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Facai77 FAQ — All Your Questions Answered in One Place

From registration to withdrawal — everything you need to know about Facai77 is answered simply and clearly on this page.

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Registration & Account

Everything you need to know about opening an account, updating your details, age verification, and logging in.

Deposits & Withdrawals

Answers to all questions about depositing and withdrawing with bKash, Nagad, and Rocket.

Bonuses & Promotions

Questions about welcome bonuses, cashback, free spins, and wagering requirements.

Gaming & Technology

Solutions for issues related to slots, Live Casino, Sports Betting, and technical problems.

Security & Privacy

Questions about passwords, account security, and the protection of your personal information.

Responsible Gaming

Questions about setting limits, self-exclusion, and support for problem gambling.

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Registration & Account

On the registration page and complete just 3 steps: (1) Enter your full name and date of birth, (2) Enter your mobile number, (3) Set a password and agree to the terms. The entire process takes only 2 minutes.

No, creating an account on Facai77 is completely free. There is no registration fee. You only need to deposit to play games, with a minimum amount of ৳500.

No. Only one account is allowed per mobile number. If multiple accounts are created, all of them will be permanently suspended and balances may be forfeited.

To register at Facai77, you must be at least 18 years of age. If an underage person creates an account using false information and is later found out, the account will be permanently closed.

For general gaming, you can play without identity verification. However, KYC verification may be required once your withdrawal amount exceeds a certain limit. In that case, you will need to submit a photo of your national ID.

To change certain details such as your mobile number, you will need to contact support and verify your identity. Your password and other profile information can be updated directly from your account settings.

Yes. Help Center contact support to submit a request. Before doing so, withdraw any remaining balance. Please note that deleting your account will permanently erase all your data and history.

Log In Click "Forgot Password?" on the login page. Enter your registered mobile number and set a new password using the OTP sent to you. If you run into any issues, please contact support.

Deposits, Withdrawals & Payments

You can deposit on Facai77 using bKash, Nagad, Rocket, and Upay. All payment methods are available 24/7, and funds are typically credited within 2–5 minutes. For more details, Payment page here.

Minimum deposit amount on Facai77 ৳500. To learn about the maximum limit per single deposit, Financial Transactions page or ask our support team.

Typically 2–5 minutes your deposit will be credited to your account. During peak hours, this may take up to 15 minutes. If it has been more than 30 minutes, contact support with your transaction ID.

Financial Transactions page and select the withdrawal option. Enter the amount and confirm your mobile number. Your funds will typically arrive in your bKash/Nagad/Rocket within 5–30 minutes.

Minimum withdrawal amount ৳300. Your account must have sufficient balance to withdraw, and all bonus wagering requirements must be fulfilled.

Facai77 does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their standard transaction charges.

First, check whether the amount has been deducted from your mobile banking account. If it has been deducted but not credited to your account, take your transaction ID and Help Center Contact us via live chat.

Instantly Help Center contact us and provide the transaction details. Acting quickly may make it possible to resolve the issue. Always double-check the number before making a withdrawal.

Daily withdrawal limits and the number of withdrawals allowed vary based on your account level. Typically, you can withdraw 3–5 times per day. For more details, Financial Transactions Visit the page.

Yes, you can receive a deposit bonus on Facai77 by using a voucher code. For more information about vouchers, Voucher Page here.

Bonuses & Promotions

As a new member, Register and make your first deposit. A 100% bonus on your deposit amount will be automatically credited to your account. For more details, Bonus Page here.

To withdraw bonus funds, you must first meet the wagering requirement — meaning you need to place bets totaling a specified amount using the bonus. Once the requirement is met, you can withdraw the funds. For full terms and conditions, Bonus Page Available.

Daily Log In and click the Daily Bonus button on your dashboard. Logging in for 7 consecutive days increases your rewards step by step. Missing a day will reset your streak.

If you have a net loss for the week (total bets minus winnings), cashback is automatically credited every Monday. To learn about cashback rates and terms, Promotions Page here.

Every bonus has a specific expiry period. If the wagering requirements are not met within that period, the bonus is automatically cancelled. The expiry date is stated in the bonus offer details.

Yes! When a friend registers using your referral code and makes their first deposit, you will receive a referral bonus. You can find your referral code in your dashboard.

VIP members enjoy higher cashback, faster withdrawals, a dedicated account manager, exclusive tournament access, and a birthday bonus. Play regularly to earn VIP points.

All active promotions & offers On the promotions page and bonus details Bonus Page Check back regularly — new offers arrive every week.

Yes. If you do not want a bonus, select the opt-out option at the time of deposit. If a bonus has already been added to your account, contact support to have it removed.

Gaming & Technical Issues

Facai77 offers: Slots, Live Casino (blackjack, roulette, baccarat), Sports Betting (including cricket, football, and more), Fishing Games, Lottery and Arcade Games. To view all games, Popular Games Visit the page.

First, check your internet connection. Then refresh your browser. If the problem persists, clear your browser cache and cookies. Try a different browser (Chrome, Firefox). If it still doesn't work, contact support.

Yes, the Facai77 website is fully mobile-optimized. All games run smoothly on both Android and iPhone. You can easily play via a mobile browser (Chrome, Samsung Browser).

Live Casino games are played with real dealers via live video stream. You can place bets from your own device and even chat with the dealer. A strong internet connection will give you the best experience.

All games on Facai77 run on certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random. Our game providers are regularly audited by independent third parties.

You can bet on cricket, football, tennis, basketball, volleyball, and many more sports. Special offers are available for major tournaments including the IPL, BPL, and World Cup. Live Betting is also available.

The result of any interrupted round is saved on the server. Once your connection is restored, you can return to the game and pick up where you left off. If you notice any discrepancy in your balance, please contact support.

Free spins are credited to your account as soon as they are awarded. Go to the designated slots game and you will see the option to use your free spins. Free spins have a limited validity, so use them promptly.

Winnings from your own deposited funds can be withdrawn at any time. Winnings derived from bonuses require the wagering conditions to be met before withdrawal.

Minimum bet amounts vary by game type. Slots generally start from ৳1, while Live Casino tables start from ৳50–৳100. The exact limits are displayed within each game.

Security & Privacy

Yes. Facai77 is a licensed and regulated platform. We use 256-bit SSL encryption to keep your personal information and funds completely secure. Our Privacy Policy Read more.

No. Your personal information is never sold or shared with third parties without your consent. Information is only disclosed to regulatory authorities when required by law.

Change your password immediately. Then Help Center Contact us via live chat and let us know that your account has been accessed suspiciously. We will secure your account immediately.

Yes. You can enable SMS OTP verification in your account settings. Once activated, an OTP will be sent to your mobile every time you log in — keeping your account significantly more secure.

Facai77 will never ask for your password or banking details via SMS or WhatsApp. If you receive a suspicious message, do not click any links. Report it to support immediately.

Yes, cookies are used to improve website functionality. You can manage cookie preferences from your browser settings. For more details, Privacy Policy Read more.

Wait 30 minutes — your account will unlock automatically. Or reset your password or Help Center Contact us.

Responsible Gaming

Go to the "Set Limits" section in your account settings. Set a daily, weekly, or monthly deposit limit. Limits take effect immediately. To increase a limit, you must wait 24 hours. For more details, Responsible Gaming page.

Email us at support@facai77.bet or Help Center Contact us via Live Chat. You can choose a 6-month or permanent self-exclusion. It takes courage to take that step — we're here to support you.

A cooling-off period is a break lasting anywhere from 24 hours to 30 days, during which you cannot log in to your account. You can set it up by contacting support or through your account settings.

Yes. Family members can email support@facai77.bet directly. Facai77 treats family concerns with the utmost priority and provides assistance while maintaining full confidentiality.

Key warning signs: chasing losses with more bets, feeling restless when not gaming, lying to family, and spending beyond your budget. If these apply to you, Responsible Gaming Visit the page.

No. Gaming is for entertainment — it should not be treated as a reliable source of income. Facai77 always says: play for fun, and only play within your means. Responsible Gaming Follow the policy.

Didn't find your answer here? Help Center Our Bengali-speaking team is available 24/7 on live chat. Email us at: support@facai77.bet

Most frequently asked

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